Written by
Julian Reed Appliance Care EditorPublished September 2, 2026Updated October 17, 2026
Content status:
Verified
Error codeE11
ApplianceRefrigerator
Quick answer
E11 reports an open circuit on the lower zone frosting probe.
Model compatibility: Bertazzoni reuses codes across series and model years, so E11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Bertazzoni lists E11 for its wine cooler as an open circuit on the lower zone frosting probe.
E11 at a glance
E11 is defined in the Bertazzoni wine cooler manual as the lower zone frosting probe, open circuit. Its short-circuit partner is E12.
How the probes are organized
Each temperature zone has its own probes. The upper and middle zones list an in-cabinet probe and a frosting probe in the manual. The lower zone appears only with a frosting probe, and E11 is its open-circuit entry.
An open circuit means the probe’s electrical loop is not complete. No cause is given by Bertazzoni, and no owner checks are published.
Alarm summary
Three tics from the buzzer
Code flashing about every ten seconds
On/off key silences the alarm; the probe stays unrepaired
Handling advice
Do not open the cooler’s back or base to trace wires. Pull the plug only if you must move bottles, or if you notice water or a burning smell. Otherwise leave the bottles in place and book a technician.
A caution about reading too much into it
A frosting probe fault is a different thing from a warm cabinet, and the in-cabinet probes are separate parts. The manual says nothing about how the cooler behaves with this probe out, so do not assume the bottles are safe or in danger from the code alone.
Call (310) 987-4514 in Los Angeles about E11. Note when the alarm first sounded and have the model number from the nameplate. See refrigerator repair for service information.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Bertazzoni appliance?
Book a specialist visit for a clear estimate and approval before any repair.
Cooling loss is a symptom, not a diagnosis. A useful refrigerator visit separates airflow, defrost, sensing, door sealing and sealed-system faults before…